Refund Policy

Credits and cash refunds are different

A generation credit return restores service credits used by a task. A payment refund returns money paid for a purchase. One does not automatically trigger the other.

Failed video tasks

When the video provider confirms a task failed, its generation credits are returned. A task queued or processing has not been confirmed as failed. Check your video history before submitting another paid request.

If a failed task still shows a deduction, open a support ticket with the task reference. We will review the task and credit records. Never send passwords or card details.

Purchase issues

Provide your order reference, purchase date and a description of the problem. Duplicate or incorrect charges, undelivered credits and other purchase issues will be investigated. Eligibility depends on the circumstances, credits used, purchase terms and mandatory consumer rights.

AI variation alone does not guarantee a cash refund. Explain the issue for assessment. No non-waivable rights are removed by this policy.

Approved refunds

Approved cash refunds follow the payment process associated with the original order, including Waffo where used. Timing depends on review, payment method and financial institutions. We do not promise an unsupported fixed arrival time.

Credits attributable to a refunded purchase may be withdrawn to prevent spending both the credits and returned funds. A pending request does not authorize duplicate use or manipulation of credit records.

Cancellation and help

If a recurring plan is offered, cancelling future renewals differs from requesting a refund of an earlier payment. Use billing controls or contact support. Keep the order reference and payment receipt until the issue is resolved.

Operator and contact

The operator of zombiecouplevideo.xyz is Jimmy Allen, based in the United States. For service, billing or privacy requests, email support@zombiecouplevideo.xyz, or use a support ticket when signed in. Include the relevant account, order or task reference, but never a password or complete payment card details.